General terms and conditions B2C

Provider identification:

STŘÍDA SPORT s.r.o. (Ltd.), with registered office at Čacké 1120, 530 02 Pardubice
Company ID: 25251741
VAT ID: CZ25251741
Registered in Court in Hradec Králové, Section C 10144
Part of the General Business Terms is the Claim Procedure.

I. General provisions

The Buyer is a person who in an agreement acts for a purpose, that can’t be considered as his/her business, craft or profession.

The Purchase Agreement is an agreement, under which the Seller transfers the ownership of the goods to the Buyer, or undertakes the liability to transfer the ownership, and the Buyer pays the price of the goods or agrees to pay it.
Prices are valid at the time of the order and are final, i.e. including VAT and any other taxes and fees that the Buyer must pay to acquire the goods. The shipping costs are mentioned in the description of each individual item, however, the price does not include the cost of delivery.
Relationships not governed by these Business Terms are governed by Act No. 89/2012 Coll., The Civil Code as amended (hereinafter "the Civil Code") and Act No. 634/1992 Coll. on Consumer Protection, as amended (hereinafter the "Consumer Protection Act").

II. Order

By properly filling out and sending an order via the e-shop, the Buyer confirms that these Business Terms (including the Claim Procedure), the information and consents contained therein, and the order's validity are confirmed. The Buyer is informed of the acceptance of the order by a confirmation e-mail, which is sent to the Buyer's e-mail address stated in the order. If you do not receive a confirmation e-mail with a copy of the order, please contact us by phone or by e-mail. Contacts can be found at our e-shop website.
If the ordered goods are not in stock or the stated delivery date can’t be met, the Buyer would be informed immediately by e-mail.

The Purchase Agreement is concluded when the Seller informs the Buyer about the acceptance of the order (or part of the order) or the moment of receipt of the ordered goods by the Buyer, i.e. the application of Section 1732, Paragraph 2 of Act No. 89/2012 Coll., The Civil Code. The Purchase Agreement can be concluded in Czech, Slovak and English languages.

III. Cancellation of order

The Seller reserves the right to verify the validity of the order by telephone. An order made through the e-shop is legally binding.

Cancellation of order by the Seller
The Seller reserves the right to cancel the order (or part thereof) in the following cases:
1. The order failed to be verified by telephone within 3 days of placing the order
2. The manufacturer of goods no longer supplies the market with such.
3. The price of ordered goods has changed significantly.
In the event of cancellation of the order by the Seller, the Buyer would be informed by e-mail within four business days. If the goods were paid for in advance, via bank transfer or with a credit/payment card, the total amount paid would be returned to the Buyer's bank account within 5 working days of cancellation of the order.

Partial cancellation of order
In case of only some of the ordered goods being available, the Seller would send out the goods in stock. In case of advance payment, the difference in price paid and the actual price of dispatched goods would be returned to the Buyer's bank account within 5 working days.

Cancellation of order by the Buyer
The Buyer may cancel the order before dispatch, either by e-mail or by telephone.

Withdrawal from the Purchase Agreement
The Buyer has the right to withdraw from the Purchase Agreement without giving any reason within 14 days of the day following the date on which he or the designated third party receipts the goods.

The deadline under the previous sentence runs when it concerns:

• the Purchase Agreement, from the date of accepting the goods,

• agreement covering several types of goods or the supply of several parts from the date of the last delivery of goods,

• or an agreement, which has as its object a regular, repeated supply of goods, from the date of first delivery of goods.

• must be in the original and undamaged packaging,

• must be unused,

• must be undamaged, complete (including boxes, stands, manuals, certificates, etc.)

• with proof of purchase (invoice/tax document, receipt, delivery note).

For the purpose of exercising the right to withdraw from the Agreement, the Buyer would send to the Seller, together with the returned goods, a statement of withdrawal, based on the contact details provided on the website of the e-shop, by filling out the form that can be found on the website (Withdrawal from the Purchase Agreement within 14 days of receipt).

Upon receipt of such notice or the Withdrawal form, the Seller shall, without delay, inform the Buyer in a written form about receiving the Withdrawal.
If the Buyer withdraws from the Agreement, he shall send or hand over to the Seller without undue delay, no later than within 14 days of withdrawal from the Agreement, the goods he has received from the Buyer. Returned goods must meet the following conditions:
 
The Buyer is obligated to send the goods to the Seller by registered mail and insured. Goods shall not be returned as Cash On Delivery, the Seller reserves the right not to accept such consignment. The Buyer shall bear the direct costs associated with the return of the goods. The costs associated with the return of the goods also include the cost of returning the goods to their original condition if the goods have been damaged or if they show signs of wear and the value of the goods has been lowered as a result of handling the goods other way than what is needed in regard to its nature and characteristics. If the returned goods are damaged, incomplete or have signs of wear and/or use according to the preceding sentence, the Buyer would be refunded the purchase price of the goods reduced by the costs incurred by the Seller to bring the goods back to their original condition. This does not affect the Seller’s right for damage reimbursement.

Upon fulfillment of all above mentioned conditions, the Seller would refund the Buyer all payments received from the Buyer (excluding the additional costs incurred as the result of the delivery method chosen by the Buyer, which is different from the low-cost standard delivery method offered by the Seller). For payment refunds, the payment instrument specified in the Withdrawal declaration would be used. This would be done no later than 14 working days after the receipt of the returned goods, but not before the Buyer handles the goods to the Seller or proves that the goods have been dispatched to the Seller. In the event of failure to comply with any of the above conditions, the Seller would not accept the Withdrawal and the goods would be returned at Buyer's expense.

IV. Delivery of goods, shipping and payment conditions

Delivery of goods
Shipments are dispatched by the company Direct Parcel Distribution CZ Ltd., with registered office at Modletice 135, 251 01 Říčany, Czech Republic, company ID 61329266, VAT company identification number CZ61329266 (hereinafter referred to as “DPD”). Before expedition of goods you would receive an e-mail notification, which would include a shipping number, under which you can conveniently track your shipment to the place of delivery at www.dpd.com.

Unless otherwise stated in the description of ordered products, all goods are dispatched within 10 business days of receipt of the order. In some cases the delivery time may be longer, especially for custom-made goods, and for goods ordered abroad in accordance with a specific order made by the customer.

The Seller reserves the right to extend the delivery time due to unpredictable events. Extended delivery time would be communicated to the customer immediately, either by e-mail or telephone.
When choosing a different method of payment other than Cash on Delivery, the delivery time begins on the day it has been paid, meaning the date of crediting the funds for the goods and shipping to the Seller's bank account.
The customer is obligated to check the delivered package to see if the wrapping of the package is intact and the shipment shows no obvious signs of damage. This check does not apply to the content of the shipment. If the Buyer sees clear signs of damage when the shipment is received, the customer is not obligated to accept the delivered package and he would write a damage report to the carrier (DPD). Damage of the shipment during shipping shall be reported by the Buyer to the Seller without undue delay.
If the Buyer does not accept the delivered goods due to obstacles on his/her side (for example, no person appointed by the Buyer is present at the agreed time at the Buyer's designated place or he is unable to pay the purchase price), the Buyer carries out the full repeated shipping costs and the new delivery is made only on demand, and not repeatedly.

Shipping (applies to the territory of the Czech Republic)
The shipping cost is 130 CZK per one package.
When ordering goods with total purchase price exceeding 3000 CZK, the shipping is free of charge.
If the type of goods indicates that the order would have to be sent in multiple packages, the shipping cost would be charged for each package separately.
If the shipping cost can’t be determined in advance, the Seller reserves the right to charge them additionally, in accordance with Section 1811, Paragraph 2, Letter e) of The Civil Code.

Payment conditions
Payment methods:

• payment in cash (Cash on Delivery) when accepting the goods delivered by DPD. Applies for the Czech Republic only.

• payment by VISA, MasterCard and American Express credit/debit cards, this method is described in detail in section “payment by credit/debit card”

• payment via bank transfer to a bank account before dispatching the goods. The invoice/tax document for payment would be sent to the contact e-mail after the order is made.

Payment by credit/debit card
We accept embossed VISA, MasterCard, Maestro and American Express cards. Issuing banks allow the use of embossed cards for online payments.
The ownership right for the goods is transferred to the Buyer after the purchase price has been paid in full.

Deliveries outside the Czech Republic
For sending the goods outside the Czech Republic we only accept payment by transfer to a bank account or with a credit/debit card. The method of delivery is decided by the Seller. The shipping cost is governed by the applicable pricelist of the respective carrier.

V. Final provisions

These Business Terms become effective as of the date of their publication and are relevant to all orders made on that day and later. The Seller reserves the right to change these Business Terms. The new Business Terms would be published on websites’ e-shops operated by the Seller. The date of their publication cancels the validity of the previous Business Terms, but this does not affect the sales Agreements concluded under the current Business Terms (see the first sentence of this paragraph).

By submitting an electronic order, the Buyer accepts all the terms and conditions of the Business Terms, as applicable on the day of the order's dispatch, the valid price of the ordered goods, including the shipping costs mentioned in the Online Shop catalogue, unless agreed otherwise.
The state supervision authorities, respectively supervisors responsible for dealing with consumer complaints are: The Czech Trade Inspection Authority (CTIA), with its registered office at Štěpánská 15, Prague 2 and the relevant trade licensing offices - the Trade Licensing Office of Pardubice, Czech Republic, is the place of the supplier.


By dispatching an order the Buyer agrees with processing and administration of all personal data submitted and provided in his/her e-shop order, as per Act No. 101/2001 Coll. about the protection of personal data, for a time period of 5 years, that is for the purpose of keeping the Seller's records and distributing business announcements and offers of the Seller.